Delivery Policy – Shoes Nepal

Effective Date: September 4, 2025

At Shoes Nepal, we are committed to providing reliable and timely delivery of your orders. Please read our Delivery Policy carefully to understand how shipping and delivery works.

1.  Delivery Partners

·        We deliver products through trusted courier services including Upaya, Nepal Can, and Dash.

  ·        Delivery partner is selected based on your location, product type, and service availability.

2.  Delivery Coverage

·        Inside Nepal: We deliver all over Nepal using our courier partners.

·        International Delivery: Available worldwide. However, international shipping charges are entirely paid by the customer and may vary depending on the destination and courier.

3.  Delivery Charges & Payment

·        Delivery charges apply for both domestic and international orders.

·        All delivery charges must be paid in advance at the time of order.

·        International customers are also responsible for customs duties, taxes, and any additional fees charged by courier services or local authorities.

·        Delivery charges must be prepaid at the time of placing the order.

·        Orders will be confirmed only after the delivery charge is prepaid.

·        Remaining product payment (if applicable) can be settled as per the chosen payment method.

4.  Delivery Timeframe

·        Inside Kathmandu Valley: 1–3 business days.

·        Outside Kathmandu (within Nepal): 3–7 business days depending on courier and location.

·        International Orders: Delivery timelines depend on destination and courier service. Estimated time will be provided during order confirmation.

5.  Order Tracking

·        Once your order is dispatched, tracking details will be provided (if available) so you can monitor your shipment.

6.  Delays in Delivery

·        Delays may occur due to:

o    Public holidays, strikes, or lockdowns.

o    Courier partner delays.

o    Weather conditions or unforeseen events.