Return & Exchange Policy – Shoes Nepal

Effective Date: September 4, 2025

At Shoes Nepal, customer satisfaction is our top priority. While we do not offer returns or refunds, we provide a fair and transparent exchange policy to ensure you are happy with your purchase.

1. Eligibility for Exchange

You may request an exchange if:

·        You received a defective, damaged, or incorrect product.

·        The product is unused, unworn, and in its original packaging.

·        The request is made within 4 days of delivery.

Note: Products used, damaged due to customer mishandling, or without original packaging are not eligible for exchange.

2. Non-Exchangeable Items

For hygiene and quality reasons, the following items cannot be exchanged:

·        Products worn or used after delivery.

·        Clearance sale or discounted products marked as “non-exchangeable.”

3. Exchange Process

·        To initiate an exchange, contact us at [email protected] or call +977-9810523854 within 7 days of receiving the product.

·        Our team will guide you through the process.

·        Customers must arrange delivery of the product to our address:
📍 Khasi Mode, Kadaghari, Kathmandu, Nepal

4. Exchange Terms

·        Exchanges are subject to product availability.

·        Any difference in price for the exchanged product must be settled by the customer.

·        Delivery charges are non-refundable and apply again for exchanged items.

·        For international orders, customs duties, taxes, and shipping charges are non-refundable and must be borne by the customer.

5. Contact for Exchange Support

Phone: +977-9810523854